Refund policy

We do our best to carefully package our products to avoid any issues during shipping, however, if goods are damaged on receipt, please email a photo to healingbeautyorders@gmail.com within seven days of receipt. You’re entitled to a full refund or replacement for damaged or missing goods.

​The card used for the purchase of incomplete orders or defective products will be credited with full original purchase and delivery costs. The faulty or damaged product must be returned to Healing Beauty before a refund or replacement can be issued. When returning items, we’d recommend you hold on to proof of postage - we can’t take responsibility for any parcels that might get lost in transit.

​Can I cancel or amend my order?

Email us as quickly as possible quoting your order number. If we can catch your order before we have dispatched it we can offer a full refund immediately.

​I’m not happy with my purchase, can I return it?

For hygiene reasons, we are unable to offer refunds or exchanges for products that have been opened or used, unless an incorrect item has been shipped or the goods are faulty.

If your purchase is unopened and still sealed, you may return your items at your expense within 14 days of receipt. If they are received in a re-saleable condition, we will issue a full refund.

For information on returns,  please email healingbeautyorders@gmail.com